FAQ

Yes! You can pay for the Umrah package on monthly basis or easy instalments. We want to make your Umrah package booking as stress-free as possible which is why we have developed our flexible payment options. When you book Umrah deal with Polani Travel, we can offer you 3
payment plans on request including pay monthly option, low + 3 instalment plan and 2 equal payments option.

• Pay Monthly
  Under our monthly option, pay a small initial amount and then follow up with equal monthly
  payments.
• Low Deposit + Three Instalments
  With this plan, pay a low deposit at initial booking and then pay the remaining amount in three
  equal instalments.
• Standard Deposit + Two Equal Instalments
  In this plan, you split the total cost in two equal payments and pay the first half at the time of
  booking and pay the second half 30 days before your departure dates.

Yes! We encourage you to make sure you are happy with your Umrah trip itinerary before booking the Umrah package because we are unable to change them for individual travelers after booking. However, if you and a group of friends, colleagues or even your school or business fellows would like your own personally designed Umrah package booked with itinerary of your choice, get in contact with our very talented Umrah advisors working in the itinerary designing department, they can tailor an itinerary just for you.

Performing rites of Umrah with people you know doubles the pleasure and excitement of gaining blessings. That is why we give you the option to select your pilgrim group size. This means if your group is small with 2 or more people or a large group of more than 10 pilgrims, most of our Umrah packages you can book are designed to facilitate any group size. Specially, these packages include flights of same airlines together and hotel rooms on sharing basis. Our booked vehicles through partnered transport service providers are purposefully booked to carry up to 24 pilgrims at a time.

Payment is required in full for visa processing & will be non-refundable once visa will be issued. Refunds on the ground arrangements portion cannot be given including hotels. Depending on the ticket type we may be able to refund the ticket after cancellation charge has been deducted as per the airlines’ policy. But if the ticket has not yet been issued, then there will be no cancellation charges whatsoever.

If you are confused about how to split the nights during a virtuous trip towards Makah and Medina, then just contact our well-trained tour advisors that will give you the best suggestions upon using their years of experience. However, we offer different Umrah packages in which you will find the best fit for how much nights you want to spend on Makah or Medina. You can choose any of them. Following are a few
practices done by pilgrims:

1. If you want to choose 10 days Umrah Package, then we suggest you to split the total duration in half. Let’s say 5 nights in Makah, 5 in Medina
2. If you want to complete 40 prayers in the Masjid Nabawi then spend 8 nights in Medina and remaining in Makah.
3. If you want to spend a few days in Makah to perform Umrah first, then go to Medina and then again come back to Makah and leave from Jeddah. If you want this, then choose our Umrah package include 3 nights Makah, 5 Nights Medina, and 3 Nights Makah again.

The Umrah is physically demanding and should be undertaken only by those who are fit enough to perform the rites. However, if adequate preparations are made, the disabled Muslims can fulfil their wish of performing Umrah. For this, Polani Travel is committed to make Umrah journey widely accessible regardless of ability or disability by offering a huge range of well-catered senior citizen. Umrah packages. Our IATA certified advisors use our association with the leading airlines, affiliation with the best service providing hotels, and partnership with the ground transportation agencies, we design these Umrah packages with reasonable adjustments to facilitate the requirements of disabled travelers such as arrange facilities for the disabled at Jeddah airport, booking ground floor accommodation in hotels that are equipped for the disabled and arrange special vehicle that will also carry wheelchair. Please contact our Package Designing Department to get further information on any of these Umrah packages that include facilities for disabled persons.

With us as your Umrah tour operator, you have nothing to worry. Our affiliations with best air travel service providers make us capable to let you add a stopover in your Umrah packages and make a rejuvenating destination Umrah for enjoyment or meet-up with your family at any destination whether it be Antalya, Morocco, Dubai, Pakistan, India, China or any other location before you go to fulfil your religious duties of Umrah.